SPONSORED CONTENT: The Importance of Monitoring Heat Exchangers

By Matt Hale, International Sales and Marketing Director, HRS Heat Exchangers.

When purchasing a heat exchanger or treatment system, there are many considerations to be taken into account, but follow-up service and maintenance are not always taken into account, although they are crucial both during delivery and commissioning, but also further into the future.

The term follow-up can be applied to any assistance obtained from the supplier once the order has been accepted and can therefore include initial start-up services such as commissioning and installation. Depending on the nature and size of the project, these will often be carried out by the supplier in conjunction with the customer’s own engineering team and/or third party subcontractors. Over the past two years, the coronavirus pandemic has seen an increase in the use of computer and communication systems to oversee commissioning remotely, a solution that enables efficient and rapid installation while limiting travel and contacts.

While proper installation is essential to increase system life and ensure proper operation, there are other support services that customers should expect from their equipment vendors. These include initial aspects such as the provision of training and documentation for operation and maintenance.

When the equipment is equipped with a remote access and monitoring system, the manufacturer can access key information and metrics and, if necessary, log in and discover potential problems and quickly identify their resolution. A reputable manufacturer will also offer expert information on the latest technological advancements that could benefit users’ systems process and operating costs.

When selecting a heat exchanger supplier, it may also be worth checking the range of maintenance services they can offer to help keep the equipment running smoothly, including maintenance and repair. preventive maintenance, keeping reserved stocks of necessary spare parts and exchanging components if necessary.

Today’s global business structures mean that the location of manufacturing plants is not an issue when choosing an equipment supplier, and as such you should look at the capabilities of a supplier to support you both locally and remotely.


When equipment is equipped with a remote access and monitoring system, the manufacturer can access key information and metrics.

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