How the right network equipment can boost overnight business operations
Why good Wi-Fi is essential for business operations
“More often than not, what we experience is simply a loss of connection to the network,” says Wayne Shuster, Service Manager at Hansel Ford. This is a big deal for auto service technicians because modern cars are sophisticated and require network-connected diagnostic equipment to identify and fix problems.
“We need this network to communicate with the vehicles and then connect to Ford through this wireless network,” says Shuster. “We also use tablets in the store, and these tablets are used to record vehicle specifications during routine maintenance.”
Mikayla Lopez, head of customer experience for Hansel Auto Group, said she often had to use her mobile phone as a wireless hotspot when filming videos for Hansel’s social media accounts and to perform other aspects of his work.
“It was pretty frustrating to be kicked off the network or just have this really slow latency,” Lopez said. “It was really difficult.”
The problem was compounded by the fact that Hansel had a mix of networking technologies from different vendors installed in different locations – and by the fact that some of this equipment was managed by a third party while other parts were managed by internal staff, led by IT manager Joshua Demitro.
MORE WI-FI: How to get seamless connectivity from anywhere.
Cisco Meraki Wi-Fi 6 Equipment Offers Major Upgrade
Demitro decided to deploy Cisco Meraki networking technology and Wi-Fi 6 access points to all Hansel sites. This decision allowed the company to move away from its third-party supplier and easily manage the network internally.
“We were really confident in the tools that the Cisco Meraki platform provided us with,” says Demitro. “It gave us all the tools we needed to feel confident and manage on our own without having to go through too much complexity. All the tools we really needed to troubleshoot and keep the infrastructure secure were built into the product.
Wi-Fi 6 technology enables much faster connection speeds and up to 75% lower latency. With the introduction in Wi-Fi 6 of orthogonal frequency division multiple access, which allows signals to be transmitted from routers and access points to multiple endpoints at the same time, Wi -Fi 6 communicates better with multiple devices than previous generations of Wi-Fi technology.
For Hansel, the results were immediate.
“It’s much better,” Lopez says. “I can actually use the Wi-Fi, so it’s perfect for someone who manages social media accounts. I don’t hear many complaints from our customers anymore and our salespeople are very grateful for that.